"About us”

Mobile Guru (“we” or “us”) are committed to protecting the privacy of the individuals we encounter in conducting our business.  “Personal Information” also known as personal data is information that identifies and relates to you or other individuals.  This Privacy Policy describes how we handle Personal Information that we collect through:

• this website, www.mobileguru.ie (the “Site”);

• our social media pages, and other social media content, tools and applications (our “Social Media Content”);

• telephone calls, e-mails and other communications with us;

• orders from you make via our online portal.

By using this Site, you signify your acceptance of this Privacy Policy.

For the purpose of the General Data Protection Regulation the data controller is Mobile Guru with registration number 749060 and Trading from at Mobile Guru, The Long Walk, 2 Eimear Court, Townparks, Dundalk, Co. Louth, A91 CX38, Ireland.

Our data protection contact is Mohammad Arshad and may be contacted at admin@mobileguru.ie

What is Personal Information?

Personal information is information we collect through this Site that we can use to specifically identify you, such as your:

• name;

• telephone number;

• address;

• e-mail address;

• IP (Internet Protocol) address when such address is associated to a specific user.

Why do we collect your Personal Information?

We collect and process your Personal Information to provide you with the products we sell, to market our products and to improve the Site.

 The legal grounds for this processing are:

1. It is necessary for the performance of a contract which you have entered into with us or to take steps at your request prior to entering into a contract;

2. It is necessary for compliance with legal obligations to which we are subject;

3. It is necessary for the purposes of our legitimate interests e.g. advertising and marketing our products to you only when you have subscribed to receive same.

Personal Information we collect from you.

You may give us Personal Information about you by filling in forms on our websites and/or by corresponding with us by phone, e-mail or otherwise. The Personal Information you give us may include your name, address, e-mail address and phone number and any personal information that is required to purchase from our website.

This includes:

• information that you volunteer for example, filling in an on-line form;

• statistical information gathered automatically when you visit the website;

• information provided voluntarily in using our websites;

• information provided voluntarily when making an enquiry;

• information you provide when you log in. 

How do we use this information?

We will use this information:

• to carry out our obligations arising from any contracts entered into between you and us;

• to communicate with you and others as part of our business;

•  to resolve any issues that you may experience using the Site;

•  to improve the Site;

•  as part of our efforts to keep the Site safe and secure;

•  to understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;

•  to make suggestions and recommendations to you and other users of the Site about goods or services that may interest you or them;

• to handle requests from you regarding your Personal Information see section below on “Your rights”.

Who do we share your Personal Information with?

Our service providers 

We may share your information with our selected business associates, suppliers and contractors to provide you with our products. These include our courier services: UPS, DPD and An Post. We also share your information with our hosting / ecommerce provider Bigcommerce (Bigcommerce.co.uk); Your information is also shared with our payment processing providers Stripe. Square, Klarna, Clearpay and Paypal. Credit card details are processed / held encrypted by our payment providers.

Third parties

If we sell our business information held by us about our customers and suppliers will be transferred to the new business.

Legal obligation

If we are under a duty to disclose or share your information to comply with any legal obligation, or to enforce or apply our terms of use and other agreements; or to protect our rights, property, or safety, our customers, or others. 

 

What about security of your personal information ?

The security of your personal information is very important to us.  We take all reasonable and appropriate measures to guard against accidental, unauthorised or unlawful loss, access, disclosure, alteration, or destruction of your Personal Information, considering the risks involved in the processing and the nature of the Personal Information. We use industry-standard security measures to protect the integrity and confidentiality of any Personal Information we own or process on behalf of our customers and visitors, including, in appropriate circumstances, the use firewalls, restricted access and encrypted transmissions.  We limit access to Personal Information to those persons in our organisation who have a business need to process such Personal Information.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

How long do we hold your Personal Information?

The time periods for which we retain your Personal Information depend on the purposes for which it was obtained. We will keep your Personal Information for no longer than is required or permitted. Please see below table which sets out the information we hold and for how long:

Category of information	Purpose	Period of time	Legal grounds/statutory instrument
Contact details (where you have an online account)	To allow you to buy our products	Until you ask us to remove your personal details	Our contract with you
Credit card details	To allow you to buy our products	When order is complete	Our contract with you
Contact details (where you are a guest)	To allow you to buy our products	For the duration of the order process. When the order is complete and 14 days have lapsed your details will be deleted.	Our contract with you.
Contact details (as online account holder and a guest)	To allow us to send you marketing information	Until you ask us to remove your personal details	Your consent to receive marketing.

 

Use of this website by minors

This website is not directed to individuals under the age of eighteen (18), and we request that these individuals do not use this website.

Your rights

You have the following rights in relation to your data which is held by Mobile Guru:

1.         to ask for details of your personal data held by us

2.         to ask for a copy of your personal data

3.         to have any inaccurate or misleading data rectified, corrected and erased

4.         to restrict the processing of your personal data in certain circumstances

5.         to object to the processing of your personal data in certain circumstances

6.         to transfer your personal data to a third party

7.         a right not to be subject to automated decision making

8.         the right to receive notification of a data breach

9.         the right to lodge a complaint to the Data Protection Commissioner.

You can exercise these rights at any time by contacting us at admin@mobileguru.ie. We will ask you to provide proof of identity.

When you have provided consent you have the right to withdraw consent at anytime- you might please write to us at admin@mobileguru.ie

Copy of your own Personal Information

You have the right to access Personal Information we hold about you. We have one month to comply with your request.

To avail of this right please contact us at admin@mobileguru.ie.   We will ask you to provide proof of identity.

Changes to our Privacy Policy

Any changes to our Privacy Policy will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our Privacy Policy.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE name	COOKIE Description
CART	The association with your shopping cart.
CATEGORY_INFO	Stores the category info on the page, that allows to display pages more quickly.
COMPARE	The items that you have in the Compare Products list.
CURRENCY	Your preferred currency
CUSTOMER	An encrypted version of your customer id with the store.
CUSTOMER_AUTH	An indicator if you are currently logged into the store.
CUSTOMER_INFO	An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS	Stores the Customer Segment ID
EXTERNAL_NO_CACHE	A flag, which indicates whether caching is disabled or not.
FRONTEND	You session ID on the server.
GUEST-VIEW	Allows guests to edit their orders.
LAST_CATEGORY	The last category you visited.
LAST_PRODUCT	The most recent product you have viewed.
NEWMESSAGE	Indicates whether a new message has been received.
NO_CACHE	Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART	A link to information about your cart and viewing history if you have asked the site.
POLL	The ID of any polls you have recently voted in.
POLLN	Information on what polls you have voted on.
RECENTLYCOMPARED	The items that you have recently compared.
STF	Information on products you have emailed to friends.
STORE	The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE	Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS	The products that you have recently viewed.
WISHLIST	An encrypted list of products added to your Wishlist.
WISHLIST_CNT	The number of items in your Wishlist.